Candidates need to claim the Excellent Opportunity in the IT industry which is being offered by Accenture Recruitment Drive. Accenture Recruitment Drive for Associate Engineer IT Help Desk Graduate- Diploma. Furthermore, the qualified candidates through the Accenture Recruitment drive will be placed in the Bengaluru location. Apply online for the Accenture Recruitment drive with the link attached to this page.
Accenture Associate IT Help Desk Recruitment Drive 2021
Accenture Associate IT Help Desk Recruitment Drive 2021 – Overview:
|Job type||Off-Campus drive|
|Qualification||Any Graduate, Diploma in Any Discipline|
|Job title||Associate Engineer|
Management Level – Associate
The skill required
IT Help desk – Customer Service Technology Support
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Accenture Job Description:
The skill required: IT Help desk – Customer Service Technology Support
Designation: Management Level – Associate
Job Location: Bengaluru
Qualifications: Graduate – Diploma in Any Discipline
Years of Experience: 1-3 years
Shift: Please note this role may require you to work rotational shifts.
About Accenture Operations:
In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data, and intelligence to revolutionize their operating models. Operations are one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers’ queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of the IT Help desk team assisting in application-related technical issues. You will be responding to the incidents/issues reported by Customers predominantly through Voice Interaction and through email, web tickets & remote support.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software, and infrastructure and in troubleshooting technical problems.
What are we looking for?
We are looking for individuals who have the following skillset:
- Ability to establish a strong client relationship
- Ability to handle disputes
It would be a value add if you are proficient in:
- Account Reconciliation
Roles and Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use them while discussing with stakeholders
- You will be required to help in the overall team’s workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
COVID-19 update: The safety and well-being of our candidates, our people, and their families continue to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Accenture Associate IT Help Desk Recruitment Drive 2021 —-> Apply Now
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