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Genesys Job Openings 2019 As an Sr.PS Consultant-Custom Solution Development@Chennai-Apply Now

Genesys Job Openings 2019 As an Sr.PS Consultant

Genesys Job Openings 2019 As an Sr.PS Consultant

Genesys Job Openings 2019 As an Sr.PS Consultant: Genesys is hiring candidates for the post of Sr PS Consultant-Custom solution development, Mid Market who has a grip on specific and market differentiating sales play in Commercial and Mid-Market. This company is the worlds leading provider of Customer Services and Contact Software. Genesys software directs more than 100 million interactions Every day. Candidates who have 6+  or more of commercial software development experience in C#, Java where an additional language such as Python, PHP or C++ is a benefit for the candidates .only such candidates can apply for the Genesys Job Openings 2019. Complete details about the job and company could be seen on the official website of Genesys CareersGenesys off-campus drive 2019  is one of the best Jobs in India. These are Genesys jobs in BangaloreIt is the best organization with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Jobs search can be done in many other sites as indeed and glassdoor as well. Candidates who are interested and eligible can apply for Genesys jobs 2019More Details about Genesys Jobs has been provided to you by today job updates. Check details below.

About the Company:

Genesys powers more than 25 billion of the world’s best customer experiences every year. And industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.
Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing to sales, to service—make every moment count.
At Genesys sales, we lead through a passion for great CX, innovation, and commitment to results. The account executive will be primarily responsible to drive Genesys growth in the commercial and mid-market (CMM) segment for South India.
                                                           Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Genesys Off-Campus Drives 2019 Details:

Name of the Organization
Name of the Position
As an Sr.PS Consultant
Area of Coverage/Location
South India/Chennai
Preferred Location
Custom Solution Development
6+ years
Official Site
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Job Description/Job Summary:

The Custom Solutions Practice is a global team responsible for the innovation, delivery, and support of software development services that meet the specialized needs of the Genesys customer. The teams’ offerings include Genesys product extensions, third-party systems integration, bespoke applications as well as software development consulting services. The platforms of development including Windows, Linux, Web, Mobile, Social, and Cloud development methods using a broad range of software languages and technologies. The team is given the opportunity to work with some of the leading names in an industry where they demonstrate their skill in integrated and scalable software development practices for customer and employee interaction solutions.

The successful candidate will demonstrate skill as a Software Developer, able to design and write object-oriented code using modern programming techniques with a passion to learn new concepts and technologies. They must integrate well in a team structure, contribute to solutions development and communicate effectively with their customers, managers and technical team members.

Services provided by the candidate will include design, development, and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product API’s, common third-party tools, applications, and business systems. The work will be intellectually challenging and will expand with the evolution of the Genesys product roadmap

The goal of Genesys Professional Services is always to provide the best experiences for our customers and partners.

Responsibilities as an Sr.PS Consultant:

  • Comprehend the activities of agents and supervisors in a contact center or customer interaction management environment.
  • Perform software design and development for contact center solutions including but not limited to:
  • Working with Genesys API’s and services to build custom desktop components, third-party integrations, communications systems, notification platforms, real-time data transformations, and mobile applications.
  • Designing responsive user interfaces for Windows, Web and mobile platforms using languages and toolkits such as WPF, HTML/JavaScript, Swing or similar.
  • Designing for event-driven architectures in Java, NodeJS or C#.General applications development using Java, C#, Python, PHP & JavaScript.Developing communication solutions using sockets, Ajax, web sockets, and REST/SOAP web services.
  • Building for AWS using Lambda, Dynamo, Cognito and EC2 solutions.
  • Creating concurrent, multi-threaded software systems that are highly-available, robust solutions inclusive of test harness construction.
  • Integrating security and evaluating for vulnerabilities.
  • Using messaging services such as Kafka, JMS, MQ type services.Working SIP voice, IM, email, web-chat and social media.
  • Work with CRM and case management technology integration such as Salesforce, Microsoft Dynamics, ZENDesk, Remedy, ServiceNow, ServiceDesk, Siebel or SAP.
  • Meet with project teams and customers to understand requirements, discuss technical activities, demonstrate development work and deploy deliverables.
  • Assist in the creation of accurate development effort estimates in collaboration with the team managers, Professional Services project managers or regional managers.
  • Aid the Project Manager to build a representative work break-down structure.
  • Perform knowledge transfer of the delivered solutions on the conclusion of the engagement as necessary.
  • Support custom software solutions post-deployment as an expert where appropriate.
  • Communicate within the global community respecting cultural, language and time zone variations.
  • Demonstrate flexibility to adjust working hours to match customer and team interactions.
  • Provide support to entitled clients at the application level for custom developed solutions (applications and components) as the needed basis.
Eligibility Criteria:

  • B.E/B.Tech/MCA or equivalent. Computer Science major preferred.
  • 6+ years or more of commercial software development experience in C#, Java where an additional language such as Python, PHP or C++ is a benefit.
  • Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments.

Skills Required:

  • Ability to work independently on routine duties or projects with general instructions on new assignments.
  • Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. 
  • Having similar capabilities in other major European languages is a plus.
  • Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics
  • Must be able to present examples of the candidate wrote technical documentation such as technical design specifications, user guides or deployment manuals.
  • Optimize billable utilization opportunity
  • Must demonstrate the ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. 
  • May assist with resolving escalated customer issues that originated with customers or partners.
  • Practical experience deploying or developing with Genesys technologies especially with the integration to various customer environments/back end systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS).
  • Experience with Salesforce.com applications development (VisualForce, Apex, Force IDE)
  • Good practical experience with development methodologies
  • Practical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations 
  • Good working experience with database administration/optimization.


 *Candidates are supposed to apply before the link expires

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