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IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2017 – 2019 Batch | Any - BE/ B.Tech Across India





IBM Off Campus Drive 2019 

  • Positions: Technical Support Associate
  • Role: Associate
  • Experience: Freshers
  • Job Location: Across India
  • Salary: Best in Industry

IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2017, 2018 & 2019 Batch | BE/ B.Tech – CSE, EEE, ECE, Mech, Telecom | Across India | July 2019


Name of the organization

IBM

Name of the post
Technical Support Associate
Job ID
1047100
Primary Location
HYDERABAD, AP
Job Category
Engineering
Schedule
Full time
Shift
No shift premium (India)
Experience
Freshers
Qualifications
Bachelor's or Master's degree


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Required Professional and Technical Expertise:

  • Minimum 0 to 2 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.


Preferred Professional and Technical Expertise:

  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client - Outlook, Notes etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.