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IBM Recruiting Drive|Technical Support Associate| B.E/B.Tech/M.E/M.Tech- Freshers| July 2020

IBM Services is a team of business, strategy, and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build a smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio, and world-class research and operations expertise leading to results-driven innovation and enduring excellence. If eligible for this IBM Recruiting Drive, please apply as soon as possible. If Not please today job Updates updated more off-campus and walking dives updates. For more details about the IT Job updates, Government job updates you can find more updates about jobs through these posts.


IBM Recruiting Drive


IBM Recruitment Drive Dates and Details:


Company Name:
IBM
Name of the Post
Technical Support Associate
Qualification
B.E/B.Tech/MCA/M.E/M.Tech
Experience
Minimum 0 to 2 years of experience in Technical Support role
Job Location
Hyderabad
Salary
Best in Industry
About the Company:
IBM Services is looking for a Quantum Front End Developer who will create proof-of-concept prototypes to showcase quantum-enabled business advantage and to support harvesting of re-usable assets for future solutions. Working with quantum industry and design experts, you will be a key member of a multi-discipline squad focused on building internal quantum capabilities for future application development engagements for clients within communications sector industries including telecommunications, media, and entertainment.
For more updates on IT/software jobs visit our page regularly TODAY JOB UPDATES
What will you do?
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.
You will come with...
  • The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses to grow your expertise.
  • You’ll learn directly from expert developers in the field; our team leads love to mentor.
  • You have the opportunity to work in many different areas to determine what really excites you.
Required Technical and Professional Expertise
  • Minimum 0 to 2 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.
Preferred Technical and Professional Expertise
  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User-level familiarity with at least one e-mail client - Outlook, Notes, etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.
About IBM Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
How to Apply for IBM Recruiting Drive:
  • Click to the Application Link Given here then click on Apply now button.
  • Get registered if you are new if you already registered then go to login.
  • Then fill the required data fill the form
  • Attach your CV.
  • After Completing all fields then do submit.

Application Link IBM Recruiting Drive: Apply Using Offical Link
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