Amdocs Off Campus Drive 2022: Amdocs is open for Job openings. Now Amdocs hiring fresher’s graduates for the position of Analyst. Selected candidates are located in Pune. Those who are from BSc, BCS, BCA & MSc Graduation are eligible for this job. The eligible candidates are to apply as soon as possible. If Not please today’s job Updates updated more off-campus and walking dives updates. For more details about the IT Job updates, Non-It Jobs, and Government job updates you can find more updates about jobs through these posts.
Amdocs Freshers Drive 2022
Amdocs Career Hiring Details:
|Company name||Amdocs, Inc|
|Qualification||BSc, BCS, BCA & MSc|
|Job Type||off-campus Drive|
|Salary||Best In Industry|
About Amdocs Careers:
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data, and the Internet of Things to mobile financial services, billing, and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat, or send your images on Instagram, you get great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra, and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal clear communication and documentation as a point of contact.
• You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics, with no gaps or breaks/year down
- Excellent communication skills
- Location – Pune
Why you will love this job:
You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
• You will have the opportunity to work in a multinational environment for the global market leader in its field.
How To Register For Amdocs Hiring 2022:
- Eligible candidates are advised to open an online Apply Link ( Link is given below).
- This link opens a new tab on your browser
- Read carefully the above page and find apply button on this page
- Fill in all your academic qualifications, skill experience, and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted it will be shared through e-mail or phone call
- interview and Venue details also will be shared with shortlisted candidates through e-mail.
Amdocs Careers Drive 2022 Register: Apply Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
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