Cintra Off-Campus Recruitment Drive in 2023: Cintra is going to conduct a recruitment drive for fresh Graduates for the position of Associate Service Desk Analyst (Freshers). The candidate must earn BE or B.Tech or any other related professional degree are eligible for this job. If You are Applicable for this Recruitment Drive Apply as soon as possible, If Not please today’s job Updates are updated more off-campus and walking dives updates. For more details about the IT Job updates, Non-It Jobs, and Government job updates you can find more updates about jobs through these posts.
Cintra Recruitment Drive
Cintra Job Openings Details:
|BE or B.Tech or any other related professional degree preferred.
|Type Of Job
|Associate Service Desk Analyst (Freshers)
|As Per Company Norms
About Cintra Company:
Cintra is an enterprise multi-cloud integrator and managed services provider at the forefront of the evolution of enterprise workload migration to the cloud, successfully moving some of the largest applications and database workloads to private and public cloud platforms. We have a global presence with offices in New York, Dallas, UK and India. We have an immediate need for recent Graduates to join us as Associate IT Service Desk Analysts to be part of our talented Service desk Team, based out of our Chandigarh, India office. We are looking for strong self-starters, able to demonstrate initiative, autonomy, ability to take ownership and achieve outcome-based goals with minimal supervision.
What Will You Be Doing?
- 24×7 Level 1 IT Service Desk support
- Managing the central mailbox and addressing the user queries
- Track the incidents to conclusion in line with SLAs and quality standards.
- Helpdesk (Ticket Logging, dispatching & email support)
- Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
- Ultimate responsibility for ownership of all customers incidents or logged service requests
- Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Report on known outage and service impacts
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
What About You?
- Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)
- Good knowledge of ITIL based Incident/Change/Problem management
- High level written and verbal communication skills (English)
- Ability to troubleshoot issues quickly and find solutions to solving them
- Great knowledge of IT processes and willingness to constantly update knowledge
- Ability to multi-task, working on more than one issue simultaneously
- Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
- Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
- Strong customer service skills with a passion to exceed customer expectations.
- Knowledge of ITIL v3, ideally with an ITIL certification.
Great To Have:
- Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)
- Experience/Knowledge of Oracle and Cloud technologies desired.
- Basic excel operations knowledge – ( Vlookup, index match, pivot tables ) is preferred
Qualifications and Certifications:
- Education: BE or B.Tech or any other related professional degree preferred.
What Will You Get?
We offer a range of benefits including:
- Shift Allowance
- Gym Membership
- Company Bonus
- Mediclaim Policy
- Continuous learning opportunities!
How To Apply For Cintra Off-Campus Recruitment Drive 2023:
- Eligible candidates are advised to open an online Apply Link ( Link is given below).
- This link opens a new tab on your browser
- Read carefully the above page and find apply button on this page
- Fill in all your academic qualifications, skill experience, and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted it will be shared through e-mail or phone call
- Interview and Venue details also will be shared with shortlisted candidates through e-mail.
Cintra Off-Campus 2023 Registration Link —-> Apply Now
Note:– Only shortlisted candidates will receive the call letter for further rounds
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