Deloitte Conducting, The Global Service Desk is a full-service technology support center team operating 24X7 out of Hyderabad India providing services to Member Firms in the areas of both Infrastructure and Applications. Our service is built on the Information Technology Infrastructure Library (ITIL) Version 3.0 standards. Deloitte now conducting Deloitte off-campus Drive 2021 for Freshers Graduates. If you are applicable for this Deloitte Off-Campus Drive-2021 Apply ASAP. If Not please today job Updates updated more off-campus and walking dives updates. For more details about the IT Job updates, Non-It Jobs, Government job updates you can find more updates about jobs through these posts.
Deloitte Off-Campus Drive
Deloitte Off-Campus Drive Dates&Details:
Global Service Desk – Analyst
|Job Type||off-campus Drive|
Deloitte Recruitment Drive 2021 Job Description:
Work you’ll do:
Answering inbound contacts and supporting escalated tickets, maintain relationship with external support groups & product owners, proactively identify trends, use the right tools & knowledge, follow schedule, quality of service
· Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end users.
· Analyze and resolve incidents or service requests related to Deloitte Applications.
· Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
· Should have basic knowledge about computer software and hardware.
· Should stay informed about ongoing issues/outages, changes in the environment that are communicated via email, and other channels regularly.
· Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence, and participate in individual/group coaching sessions.
· Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
· Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
· Should be a quick learner and team player.
· Should be flexible to work in different shifts.
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How to Apply for Deloitte Recruitment Drive:
- Click the Application Link Given here then click on Apply now button.
- Get registered if you are new if you already registered then go to login.
- Then fill the required data fill the form
- Attach your CV.
- After Completing all fields then do submit.
Deloitte Recruitment Drive 2021: Apply Link
Off-Campus | Pool Campus | Walk-In-Interview Updates
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