Home Year wise Job Openings 2021 Batch Deloitte Recruitment Drive Freshers | 2021/2022 Batch | Any Graduate | Apply...

Deloitte Recruitment Drive Freshers | 2021/2022 Batch | Any Graduate | Apply Now

Deloitte Off Campus Drive 2022: Deloitte hiring candidates for the role of GTLO-Customer Support-Analyst for the Hyderabad locations. The complete details about Deloitte Recruitment Drive 2022 are as follows. The candidates who are completed in Any Graduate of 2021/2022 Graduates apply for this position. Applications are invited from eligible applicants. Therefore, those who are eligible and interested should apply to Deloitte Recruitment 2022 online. If Not please today job Updates updated more off-campus and walking dives updates. For more details about the IT Job updates, Non-It Jobs, and Government job updates you can find more updates about jobs through these posts.

Deloitte Openings Drive 2022

Deloitte Freshers Recruitment 2022 Drive Details:

Company name  Deloitte Company
Job Title  GTLO-Customer Support-Analyst
Qualification  Any Graduate
Type Of Job Off-Campus Drive
Experience Freshers\experience
Salary As per Company Norms
Location   Hyderabad 
Eligibility  2021, 2022

About Deloitte Careers:

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their way, playing to their strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way

Job Details :

  • Job Position:- GTLO-Customer Support-Analyst
  • Job Location:- Hyderabad
  • Salary Package:- As Per Company Standards

Job Description:

The team provides world-class and round-the-clock technical support for digital applications to clients and practitioners globally. We currently provide support for 20 priority digital applications which include “Global Intela”


This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy, and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.


  • Customer handling skills – Call etiquettes
  • End to End ticket management
  • Basis ITIL concepts of Incident, problem & change management is must
  • Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, &, etc. Zero RED light calls for an entire year. Understanding on above metrics is a mandate
  • Client value add, prioritization of issues, VIP support, and calculating business impact are basic expectations from the person who would work in this role
  • Process incoming service requests, incidents, and change requests and formulate an appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot the issue(s) reported on all applications.
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors, and Senior Managers from the client organization
  • Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory, and DPASS)
  • Provision of user accounts for external (non- Deloitte) client users

Qualifications / Eligibility Criteria:-

The ideal candidate should:

  • Comfortable working in a 24*7 environment (rotating shift changes up to every month):

Ø  5:30 AM – 2:30 PM IST,

Ø  2:00 PM – 11:00 PM IST

Ø  9:00 PM – 06:00 AM IST

  • Have a passion for technical knowledge learning and be a quick learner
  • Provides customer service support to the organization by obtaining, analyzing, and verifying the accuracy of the information promptly
  • Initiates and/or implements corrective action as needed, to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
  • Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
  • Enthusiastic self-starter with a can-do attitude, delivering a consistently high level of performance.
  • Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
  • Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

Technical Requirements:

  • Any Graduate.
  • 0-1 year of experience
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office
  • ServiceNow experience preferred
  • Exposure to application support, ITIL framework, etc.
  • Excellent written & verbal skills
  • Customer Service experience
  • Ø  Comfortable working in 24*7 environment

 How To Apply For Deloitte Walk-in Drive 2022:

  • Eligible candidates are advised to open an online Apply Link ( Link is given below).
  • This link opens a new tab on your browser
  • Read carefully the above page and find apply button on this page
  • Fill in all your academic qualifications, skill experience, and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted it will be shared through e-mail or phone call
  • interview and Venue details also will be shared with shortlisted candidates through e-mail.

Deloitte Recruitment 2022 Registration Link ——–> Apply Now

Note: Only shortlisted candidates will receive the call letter for further rounds


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