Genesys Job Openings 2019 As an Sr.PS Consultant
Genesys Job Openings 2019 As an Sr.PS Consultant: Genesys is hiring candidates for the post of Sr PS Consultant-Custom solution development, Mid Market who has a grip on specific and market differentiating sales play in Commercial and Mid-Market. This company is the worlds leading provider of Customer Services and Contact Software. Genesys software directs more than 100 million interactions Every day. Candidates who have 6+ or more of commercial software development experience in C#, Java
where an additional language such as Python, PHP or C++ is a benefit for the candidates .only such candidates can apply for the Genesys Job Openings 2019. Complete details about the job and company could be seen on the official website of Genesys Careers. Genesys off-campus drive 2019 is one of the best Jobs in India. These are Genesys jobs in Bangalore. It is the best organization with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Jobs search can be done in many other sites as indeed and glassdoor as well. Candidates who are interested and eligible can apply for Genesys jobs 2019. More Details about Genesys Jobs has been provided to you by today job updates. Check details below.
About the Company:
Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing to sales, to service—make every moment count.
At Genesys sales, we lead through a passion for great CX, innovation, and commitment to results. The account executive will be primarily responsible to drive Genesys growth in the commercial and mid-market (CMM) segment for South India.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Genesys Off-Campus Drives 2019 Details:
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Name of the Organization
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Genesys |
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Name of the Position
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As an Sr.PS Consultant |
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Area of Coverage/Location
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South India/Chennai |
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Preferred Location
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Chennai |
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Segment
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Custom Solution Development |
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Experience
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6+ years |
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Official Site
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www.genesys.com |
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Job Description/Job Summary:
the innovation, delivery, and support of software development services that meet
the specialized needs of the Genesys customer. The teams’ offerings include
Genesys product extensions, third-party systems integration, bespoke
applications as well as software development consulting services. The platforms
of development including Windows, Linux, Web, Mobile, Social, and Cloud
development methods using a broad range of software languages and technologies.
The team is given the opportunity to work with some of the leading names in an industry where they demonstrate their skill in integrated and scalable software
development practices for customer and employee interaction solutions.
Developer, able to design and write object-oriented code using modern
programming techniques with a passion to learn new concepts and technologies.
They must integrate well in a team structure, contribute to solutions
development and communicate effectively with their customers, managers and
technical team members.
development, and diagnostics in both traditional and agile forms. Customer
interaction is to be expected along with experience in Genesys product API’s,
common third-party tools, applications, and business systems. The work will be
intellectually challenging and will expand with the evolution of the Genesys
product roadmap
The goal of Genesys Professional
Services is always to provide the best experiences for our customers and
partners.
Responsibilities as an Sr.PS Consultant:
- Comprehend the activities of agents and
supervisors in a contact center or customer interaction management environment. - Perform
software design and development for contact center solutions including but not
limited to: - Working with Genesys API’s and services to build custom desktop
components, third-party integrations, communications systems, notification
platforms, real-time data transformations, and mobile applications. - Designing
responsive user interfaces for Windows, Web and mobile platforms using
languages and toolkits such as WPF, HTML/JavaScript, Swing or similar. - Designing
for event-driven architectures in Java, NodeJS or C#.General applications
development using Java, C#, Python, PHP & JavaScript.Developing
communication solutions using sockets, Ajax, web sockets, and REST/SOAP
web services. - Building for AWS using Lambda, Dynamo, Cognito and EC2 solutions.
- Creating
concurrent, multi-threaded software systems that are highly-available, robust
solutions inclusive of test harness construction. - Integrating security and
evaluating for vulnerabilities. - Using messaging services such as Kafka, JMS, MQ
type services.Working SIP voice, IM, email, web-chat and social media. - Work with
CRM and case management technology integration such as Salesforce, Microsoft
Dynamics, ZENDesk, Remedy, ServiceNow, ServiceDesk, Siebel or SAP. - Meet with
project teams and customers to understand requirements, discuss technical
activities, demonstrate development work and deploy deliverables. - Assist in the
creation of accurate development effort estimates in collaboration with the
team managers, Professional Services project managers or
regional managers. - Aid the Project Manager to build a representative work
break-down structure. - Perform knowledge transfer of the delivered solutions on the conclusion of the engagement as necessary.
- Support custom software solutions
post-deployment as an expert where appropriate. - Communicate within the global
community respecting cultural, language and time zone variations. - Demonstrate
flexibility to adjust working hours to match customer and team interactions. - Provide
support to entitled clients at the application level for custom developed
solutions (applications and components) as the needed basis.
- B.E/B.Tech/MCA or
equivalent. Computer Science major preferred. - 6+ years or more of commercial
software development experience in C#, Java where an additional language such as
Python, PHP or C++ is a benefit. - Experience with deploying software,
administrative procedures and configuration for Windows and Linux operating
environments.
Skills Required:
- Ability to work
independently on routine duties or projects with general instructions on new
assignments. - Excellent verbal, writing skills and the ability to effectively
interact with clients (business and technical audiences) in the English
language is a must. - Having similar capabilities in other major European
languages is a plus. - Demonstrate solid analytical programming and
problem-solving skills including software operation diagnostics - Must be able to
present examples of the candidate wrote technical documentation such as technical
design specifications, user guides or deployment manuals. - Optimize billable
utilization opportunity - Must demonstrate the ability to effectively understand and
consult with clients and partners (vendors and internal teams) in a high paced
environment and flexible schedules. - May assist with resolving escalated
customer issues that originated with customers or partners. - Practical experience
deploying or developing with Genesys technologies especially with the integration
to various customer environments/back end systems using Genesys SDKs (PSDK, WFM
API, IceLib, ICWS, GWS). - Experience with Salesforce.com applications development
(VisualForce, Apex, Force IDE) - Good practical experience with development
methodologies - Practical experience with best Consulting Services/Project
Delivery practices employed in the industry among leading consulting
organizations - Good working experience with database
administration/optimization.
